General Manager - Thrift Store

Description: Planet Aid is seeking an energetic Store Manager to lead our team and grow our Rockville Thrift Store.
The Planet Aid Thrift Store Manager will be responsible for the day-to-day operational management of the Retail Store, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other responsibilities may be assigned) Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, and pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
Manage the staffing cycle including position approval, interviewing, hiring, onboarding, training, discipline, and termination.
Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion.
Processes include: sorting, hanging, tagging, steaming, displaying, and disposing of donated items.
Manage lost prevention strategies and enforce store policy.
Ensure the organization and cleanliness of the sorting area, storage space, and loading dock.
Supervise staff and volunteers; monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction.
Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals while able to provide excellent customer service.
Control cash management, ensuring appropriate expenditures, receipts, procedures, counts, and deposits.
Review financial statements and prepare reports for leadership team.
Perform ad hoc analysis and other projects as requested.
Create annual budgets and forecasts.
Planet Aid’s mission is to inform, mobilize, and inspire individuals and communities to work together to bring about worldwide environmental and social progress.
Planet Aid recognizes that the Earth's resources are finite and that good stewardship is essential for the well-being of current and future generations.
The projects we support thus aim to protect the environment, reduce waste, and increase the efficient use of vital resources.
Planet Aid offers a wide variety of benefits, programs and services.
Benefits include, but are not limited to, medical, dental, vision, disability, 401(k) with match, paid holidays, paid sick days and vacations.
Requirements: EDUCATION AND/OR EXPERIENCE: Associate’s degree and a minimum of five years related retail management experience or an equivalent combination of education and experience.
Previous experience managing thrift store locations, including receiving, preparing, pricing, and displaying used goods is strongly preferred.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of volunteers, donors, members of the general public and employees of the organization.
Must be fluent in English.
Conversational Spanish language skills strongly preferred.
ANALYTICAL SKILLS: Ability to project costs, analyze budget and staffing, and manage the financial reporting of the store.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Broad strategic thinker.
OTHER SKILLS and ABILITIES: Proficient in computer skills and applications such as Microsoft Office products (Word, Excel, PowerPoint).
Familiarity with database record keeping to record and track information.
Must be detail-oriented, self-driven, results-oriented, and motivated to work with minimal supervision.
Ability to prioritize workflow and effectively delegate tasks.
Must be flexible in adapting to changing requirements and priorities.
Exceptional people skills.
PHYSICAL DEMANDS: Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
Continually able to reach overhead, bend, squat, kneel, and carry products, necessary for customer service, inventory re-stock, and store merchandising.
Continually able to walk up and down a staircase, carrying boxes, products, and other necessary store-related items.
Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
Ability to safely lift boxes up to 55 lbs.
Comfortable climbing ladders.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Planet Aid is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.